Terms and Conditions of Booking

Booking Terms and Conditions

Last Updated: May 2026

 

Reflections Manchester Ltd now operates within Wendy Dunn Research Ltd (“Reflections”, “we”, “our”, “us”).

 

  1. Quotations are valid for three months from the date of issue. After this date, Reflections reserves the right to amend the quotation.

 

  1. All payments are due within thirty days from the date of invoice. After thirty days, interest may be charged daily at the Bank of England base rate plus 3%.

 

  1. All quoted fees will be invoiced in full after the hire date, unless otherwise agreed in writing.

 

  1. Unless stated otherwise, all fees quoted are subject to VAT at the prevailing rate in accordance with HMRC regulations.

 

  1. All cancellations and postponements must be made by telephone or email. Cancellation charges apply to all confirmed studio bookings as follows:

 

    1. 0–5 working days’ notice: 100% of the original charge
    2. 6–10 working days’ notice: 50% of the original charge
    3. Over 10 working days’ notice: no charge applies

 

  1. Studio hire rates include access to the room(s) for sixty minutes before and after the scheduled research session. Additional time will be charged at the standard hourly rate, subject to availability.

 

  1. Reflections cannot guarantee exclusivity of bookings and accepts no liability where a moderator, agency or client competitor is present on the premises on the same day.

 

  1. In the unlikely event that visual or audio recordings are unavailable due to equipment malfunction, studio hire fees will be refunded for the affected period or an equivalent replacement booking will be offered.

 

  1. All respondent incentives must be supplied by the client unless otherwise agreed.

 

  1. Information relating to respondents remains the property of the client, fieldwork agency or research company responsible for recruitment. Reflections accepts no responsibility for the quantity or quality of respondents recruited.

 

  1. In the event of any dispute arising from a booking, the maximum liability of Reflections shall not exceed the total value of the hire fee for that booking.

 

  1. Reflections shall not be liable for loss or damage arising from circumstances beyond our reasonable control, including power failure, industrial action, transport disruption, severe weather, fire, flooding or criminal activity.

 

  1. Reflections shall not be liable for loss of profits, contracts or any indirect or consequential loss arising from negligence, breach of contract or otherwise.

 

  1. Where materials supplied by the client are distributed to respondents, Reflections accepts no liability for any damage, injury or inconvenience caused by those materials.

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