Booking Terms & Conditions
1. Quotations are valid for three months from the date of issue. After this date, Reflections Ltd reserves the right to amend the quotation.
2. All payments are due thirty days from the date of invoice. After thirty days, interest will be charged daily at Bank of England base rate +3%.
3. All fees quoted will be invoiced in full after the hire date.
4. Unless stated otherwise in the quotation, any fees quoted are subject to the addition of VAT at the appropriate rate in accordance with H.M. Customs and Excise regulations.
5. Bookings and catering requests must be provided to Reflections Ltd using the booking and catering forms at least 48 hours before the date of the research. Unless agreed in advance, only food and drink provided by Reflections Ltd may be consumed on the premises.
6. All cancellations and postponements must be made to Reflections Ltd by telephone. Postponement and cancellation fees will be charged as follows on all confirmed studio bookings:
1) 0-5 working days’ notice: 100% of the original charge
2) 6-10 working days’ notice: 50% of the original charge
3) Over 10 working days’ notice: no charge applies.
7. Catering can be cancelled one working day before the hire date at no charge. Catering cancellations on the hire date will be charged at 100% of the original charge.
8. Studio rates at Reflections Ltd include availability of the room(s) for sixty minutes before and after the research begins and ends. Additional time will be charged at the standard hourly rate, subject to availability.
9. Reflections Ltd cannot be held responsible if a moderator, agency or client’s competitor has a booking on the premises on the same day as the moderator, agency or client.
10. In the unlikely event of visual or audio recordings being unavailable due to an equipment malfunction, studio hire fees will be refunded for the period during which the recordings were unavailable, or an equivalent replacement booking will be offered.
11. All respondent incentives are to be supplied by the client unless otherwise arranged.
12. Free parking for clients and moderators is subject to availability.
13. Information relating to respondents will remain the property of the client, fieldwork agency or research company who recruited them. Reflections Ltd is not responsible for the quantity or quality of respondents.
14. In the event of any dispute arising as a result of a booking, the maximum liability awarded by Reflections Ltd shall be equal to and no more than the value of the hire fee for the booking.
15. Reflections Ltd will not be liable for loss or damage arising through circumstances beyond our control, including power failure, noise disturbance, industrial action, transportation, weather, fire, flooding or criminal activity.
16. Reflections Ltd will not be liable for loss of profits or contracts or any other indirect or consequential loss, whether arising from negligence or breach of contract.
17. Where materials supplied by the client are given to respondents, Reflections Ltd will not be liable for any damage, injury or inconvenience caused to the respondents or to the materials.
